BIDDING
Q: I am new to on-line auctions; can I try out the system
first?
We have a fantasy auction room where you can try out the system and get a feel
for things without risking your hard earned cash. You will however have to
register first to get a bidding ID - but do not fear, we won't charge you for
any bids made in the fantasy auction.
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Q: How do I place a bid?
We have tried to make the bidding process as simple as possible - check out how
it works
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Q: Do bids include VAT and delivery?
All bids in the Morgan Auction exclude VAT (@17.5%) and are subject to delivery
charges.
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Q: How much does it cost to bid?
There is no cost of bidding. Unlike most auctions, we do not charge any buyers
premiums or commissions - the amount you pay is what you bid (plus VAT and
delivery).
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Q: How do the bid increments work?
Each lot shows a bid increment (relative to the value of the lot); your bid
must be placed in multiples of this amount. For example if a lot has a bid
increment of £4 and currently stands at £16, the next bid should be
£20, then £24 etc.
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Q: What is a proxy bid and how does the automated
bidding system work?
The proxy system allows you to put a maximum bid on a lot and will then bid
automatically for you up to your maximum price - whilst ensuring that you buy
the lot for the lowest possible price. It also means that you don't have to
re-bid anytime that you are out bid. If your proxy is exceeded, you will
receive an e-mail and you can then decide whether to raise the stakes!
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Q: Do I have to use the proxy system?
No, if you happier simply bidding the next increment you can do so - the
automated bidding system is there just to make life easier should you want to
use it.
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REGISTERING
Q: How do I register to bid?
Simply go into the register to bid section. Enter all your details and submit
your registration - you will be e-mailed back with a user name or password.
Once you receive this you can start bidding.
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Q: I am concerned about entering my credit card
details?
Don't worry - your card details are entered onto a secure server and will only
be charged for any winnings bids that you make on the Morgan Auction. No other
charges will be made to your account.
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Q: My details have changed - how do I amend them?
On the home page there is a facility to update any of your details. Please do
this if you have moved or got a new credit card. Remember to enter a new expiry
date when your credit card expires.
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WARRANTIES
Q: What guarantee do I get on goods bought from
Morgan Auctions?
Guarantees vary from lot to lot - the precise warranty details are explained in
each individual lot
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description.
Q: What does DOA warranty mean?
DOA stands for Dead On Arrival - this means that the equipment is guaranteed to
be working on delivery but no more than that. In such instances we offer a 7
day DOA warranty - this means that you've got seven days to check that your
purchase is in good working order. If it isn't please let us know immediately
and we'll sort it out.
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DELIVERY
Q: Do prices include delivery?
Afraid not - all lots are subject to delivery charges. Please note charges are
for UK mainland only (excluding Northern Scotland) - please enquire for other
delivery charges
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Q: When can I expect my delivery?
We aim to dispatch all lots within 5 working days of the end of the auction. If
you have specific delivery requirements please let us know.
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Q: I buy lots most days - how can I save on
delivery?
If you are a regular buyer, please contact us and we can arrange better rates
for bulk deliveries.
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THE LOTS
Q: When does the auction start?
There is no single starting time; unlike a conventional auction, each lot has
it's own starting and finishing time. There is always a wide selection of lots
on the Morgan Auction.
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Q: How long does each lot last?
Most last 24 hours or so but they vary - equally new lots go under the hammer
all the time so keep checking for the latest lots.
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Q: How do I know what the reserve price is on
each lot?
There are no reserve prices in the Morgan Auction - all lots are sold without
reserve!
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